Obviously, if you ordered a pair of shoes online and they arrived but in the wrong size or wrong color, you wouldn’t just call up your credit card company to dispute the transaction. This could mean a product or service for which you are aware that the purchase was made but it is simply not up to par or not delivering for you what it is supposed to deliver. Generally, if you were charged for something that you just don’t feel right paying for, you can dispute the credit card charge based on quality. This one’s a bit tougher to dispute because it does not fall under the regular Fair Credit Billing Act dispute process. Make sure that tiny checkboxes are unticked for, “Yes, please subscribe me for monthly shipments of !” They might not be calculated when we check out, but suddenly appear later after the transaction has been completed.Īfter having undergone various billing disputes, buying online always gets our worst instincts going. There could have been a discrepancy in price or an extra fee that the merchant did not make you aware of. When you begin the dispute process for a billing error, make sure to double or even triple-check why the amount is in error. A recurring charge for a service you canceled.You returned something and were supposed to receive a credit, but it is not showing on your statement.A purchase for something that you did not receive (such as something that was supposed to be shipped to you or sent to you digitally).A purchase you made, but you were charged the wrong amount.Here are some examples of billing errors that you might be able to dispute on your credit card: This might sound extreme, and for sure, it’s inconvenient, especially if you have recurring charges set up with a particular merchant, or if you use the credit card for daily purchases.īilling errors come in all shapes and sizes. When you call to report the fraudulent charge, they will most likely cancel your card immediately and send you a new one with a different number. Remember that credit card companies take fraud very seriously. (Yes, another potential dispute you might need to make.) For example, if the fraudster maxed out your credit card, you will be blocked from making additional purchases using that card.įurther, your higher credit usage or what they call “credit utilization” might be reported to the credit bureaus, affecting your credit score. The faster you act, the sooner you will avoid even bigger credit issues. You would obviously want to dispute this immediately (go right to Step #3 below under Exact Scripts: How to dispute your credit card charge). There are generally three types of charges that you can dispute on a credit card: But, here and there, companies get sneaky - and you have tools to fight back when needed. The more we become accustomed to shopping and buying online, the stronger we think we get. When we knowingly buy a certain product or service, we may skip the Terms of Services - and unknowingly agree to certain stipulations (think early termination fees, the requirement to give 60 days notice to cancel, and the like). These charges can quickly add up, and it’s never a bad idea to consider the ammunition we have in the event we need to question a charge that just doesn’t look right. Let’s face it: We’re online more and more, which also means that we’re most likely shopping more, which means we’re using our credit cards more than we ever thought. What does it mean to dispute a credit card charge?ĭisputing a credit card charge means that you want to question a charge on your bill. Let’s have a closer look at disputing credit card charges and what rights you have as a consumer. This is because credit card companies want to keep you as a customer, and they will do whatever they can to keep you charging. One of the best things about using a credit card is your ability to dispute charges. Getting charged for something we didn’t pay for sucks.Īs Ramit, our founder and ultimate money man points out, your credit card can either be one of the coolest parts of your personal finances or the absolute worst.
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